Last Updated: November 4, 2025
Thank you for shopping with us! This Shipping Policy explains how we handle orders, shipping, and delivery for purchases made on our online store (“we,” “our,” or “us”). By placing an order, you agree to the terms outlined below.
1. Order Processing
- All orders are processed within 1–3 business days after payment is confirmed (excluding weekends and public holidays).
- You will receive a confirmation email once your order has been shipped, including tracking details if available.
- During peak seasons or promotional periods, processing times may be slightly longer.
2. Shipping Methods and Delivery Time
We partner with reliable international and domestic couriers to ensure safe and timely delivery.
Estimated delivery times are as follows:
| Region | Estimated Delivery Time |
|---|---|
| United States | 5–10 business days |
| Europe | 7–15 business days |
| Asia | 5–12 business days |
| Australia & New Zealand | 7–14 business days |
| Other Regions | 10–20 business days |
Delivery times may vary depending on your location, customs clearance, and courier service conditions.
3. Shipping Rates
Shipping costs are calculated at checkout based on the destination, weight, and size of your order.
We occasionally offer free shipping promotions, which will be clearly displayed on the product or checkout pages.
4. International Shipping
We ship worldwide. Please note:
- International orders may be subject to customs duties, import taxes, and local fees imposed by your country’s customs authorities.
- These charges are not included in the product or shipping price and must be paid by the recipient upon delivery.
- We are not responsible for delays caused by customs procedures or courier service disruptions.
5. Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can track your shipment directly through the courier’s website or our Order Tracking page.
6. Lost, Damaged, or Delayed Packages
- We take every precaution to ensure your order arrives safely.
- If your package is lost or significantly delayed, please contact us within 15 days of the estimated delivery date.
- For damaged items, please send clear photos of the package and product within 7 days of receipt to our support team.
- We will investigate and assist you in resolving the issue promptly.
7. Address Accuracy
Please ensure your shipping address and contact information are complete and accurate before placing your order.
We are not responsible for packages that are undeliverable due to incorrect or incomplete addresses provided by customers.
8. Contact Us
If you have any questions or need help with your order, please contact our customer service team:
Company Name: JDUNGSD
Address: 456 Main Street, Suite 500, Denver, CO 80202, USA
Email: JDUNGSD@gmail.com
Tel: (720) 555-6789