Last Updated: November 4, 2025

Thank you for shopping with us! We value your satisfaction and want to ensure a smooth shopping experience. This Refund Policy explains the conditions and procedures for requesting refunds for purchases made through our online store (“we,” “our,” or “us”).

1. Eligibility for Refunds

To be eligible for a refund, your item must meet the following conditions:

  • The request is made within 14 days of receiving the order.
  • The item must be unused, unwashed, and in its original packaging with all tags attached.
  • Proof of purchase (order number or receipt) is required.

Certain products such as intimate apparel, custom-made items, or digital goods may not be eligible for return or refund due to hygiene or personalization reasons.

2. Refund Process

  1. Submit a Request:
    Please contact our customer service team via email at JDUNGSD@gmail.com, including your order number and reason for the refund.
  2. Return Authorization:
    Once your request is approved, we will provide a return authorization and instructions for sending the item back.
  3. Inspection:
    Upon receiving the returned product, our quality control team will inspect it to confirm eligibility.
  4. Refund Issuance:
    Approved refunds will be processed within 5–10 business days to your original payment method.
    You will receive a confirmation email once the refund has been completed.

3. Non-Refundable Situations

We cannot offer refunds in the following cases:

  • Items returned without prior authorization.
  • Products damaged due to misuse, accident, or improper handling.
  • Clearance or final sale items (marked “Non-refundable”).
  • Packages lost or delayed due to incorrect shipping information provided by the customer.

4. Shipping Costs

  • Original shipping fees are non-refundable unless the return is due to our error (e.g., defective or wrong item).
  • Customers are responsible for return shipping costs.
  • If we provide a prepaid return label, the cost may be deducted from the refund amount.

5. Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us within 7 days of delivery with clear photos of the product and packaging.
  • Once verified, we will offer a replacement or full refund at no extra cost.

6. Late or Missing Refunds

If you haven’t received your refund after the processing time:

  1. Check your bank or PayPal account again.
  2. Contact your payment provider — processing times may vary.
  3. If the issue persists, please contact us at JDUNGSD@gmail.com, and we’ll be happy to assist you.

7. Contact Us

If you have any questions about our refund or return process, please reach out to us:

Company Name: JDUNGSD
Address: 456 Main Street, Suite 500, Denver, CO 80202, USA
Email: JDUNGSD@gmail.com
Tel: (720) 555-6789